Parts Counter Associate – Manassas, VA

Purpose

This entry level position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities

● Providing excellent customer service to service department, counter & phone customers

● Provides recommendation for sales of additional related or needed parts or accessories

● Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status

● Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise

● Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor

● Assists with preparing and maintaining professional showroom image and merchandise displays

● Assists in keeping parts department clean and orderly

● Routinely lifts items weighing up to 50 lbs

Experience, Education, Skills and Knowledge

● High School diploma or equivalent experience

● Experience connecting with customers, maintain professional image, establish rapport

● Demonstrated basic understanding of the selling processes

● Demonstrated ability to manage multiple projects simultaneously with a degree of independence

● Experience using standard desktop load applications such as Microsoft Office and internet applications