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Service Technician

Department: Service
Reports to:
 Branch Service Manager
Supervises:
 None
Hours:  40 hours weekly

Purpose: 
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or Senior Technicians.

Responsibilities:

  • Performs basic diagnostics and repairs on agricultural and turf equipment; and established Ag Management Solutions (AMS products).
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
  • Maintains current knowledge of John Deere and competitive products.
  • Maintains condition of vehicles, inventory, tools and equipment.
  • Maintains a clean work area and performs work in a neat and orderly fashion.
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

  • 1+ years of experience performing service repairs
  • Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Proficient oral and written communication skills
  • Ability to lift at least 75 lbs. repeatedly
  • Basic Service Technician certification preferred
  • High School Diploma or equivalent experience required
  • Valid VA driver’s license is required