Service Technician

Department: Service
Reports to: Branch Service Manager
Supervises: None
Hours:  40 hours weekly

Purpose: 
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or Senior Technicians.

Responsibilities:

• Performs basic diagnostics and repairs on agricultural and turf equipment; and established Ag Management Solutions (AMS products).
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 1+ years of experience performing service repairs
• Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs. repeatedly
• Basic Service Technician certification preferred
• High School Diploma or equivalent experience required
• Valid VA driver’s license is required