Job description:
This individual will perform various customer service, marketing, promoting, advertising, and stocking
duties related to the parts sales, receiving, and delivery of parts and accessories that contribute to the
efficient, safe, and profitable operation of the parts department. They will assist customers by
correctly identifying needed items and using electronic parts catalogs and other available resources.
They will merchandise, invoice, and make any necessary entries to the inventory control system
based on company guidelines.
Specific Duties Include:
- Assist in keeping the parts department clean and professional.
- Record all sales (including lost sales) and/or customer transactions using Company provided
systems/tools (i.e. PFW) and guidelines.
- Assist in maintaining the retail sales floor and displays to meet or exceed the dealership's
standards and ensure customer satisfaction.
- Take a proactive approach to inventory control by assisting and or reporting discrepancies.
- Ensure internal and external customers receive the correct parts promptly.
- Proactively study and stay current on industry and product information.
- Pick up and deliver parts for customers and vendors as needed.
- Mark and store parts in the stockroom according to the prearranged system and assist with
cycle count duties.
- Follow all safety rules and regulations while performing work assignments and adhere to all
policies and procedures as specified in company manuals and as directed in the employee
handbook.
- Conduct self in the presence of customers and the community to present a professional image
of Virginia Maryland Tractor, LLC.
- Proactively seek and participate in company-sponsored training to develop and advance
knowledge base and skill set.
- Participate in all company/location-driven communication efforts, including open book
meetings, huddles, department meetings, and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and
support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management professionally and efficiently.Job Requirements:
- Formal parts training and or industry experience
- Understanding of mechanical and technical terms
- Knowledge of parts operating systems preferred
- Computer skills
- Strong organizational skills
- Interpersonal skills
- Customer service skills
Candidates must have valid work authorization and be able to work in the US without company
sponsorship
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
Do you have experience reading/interpreting parts diagrams, blueprints, or schematics?
