SERVICE WRITER


APPLY NOW

SERVICE WRITER

APPLY NOW

 

 

Location: Orange, VA
Type of Employment: Full-time

SERVICE WRITER 

New Virginia Tractor, an industry leading John Deere dealership, is currently seeking an experienced Service Writer. This exciting role is a fast paced, high pressure, challenging position tasked with opening, reviewing and closing work orders, monitoring work in progress, and dispatching and leading a team of technicians throughout the equipment prep & repair cycle while working closely with the Parts and Sales Departments.

 

Responsibilities:

  • Communicate with customers as needed for maintenance updates including changes to schedule or work
  • Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
  • Hold Vendors accountable for quality and adherence to schedule for outside work
  • Lead parts management process for location by timely receiving and process incoming orders as well as returning items to vendors
  • Administrative functions such as typing and filing memos and letters
  • Recording attendance of shop personnel
  • Ordering supplies, mailing, and scheduling
  • Accident reporting and administration
  • Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
  • Operates computer terminal to input and retrieve data
  • Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
  • Greets and assists customers and visitors via phone, email, and face-to-face interaction
  • Other projects and tasks as assigned

Experience, Education, Skills and Knowledge:

  • Education: High School Diploma or GED
  • Computer Skills: Basic Microsoft Word, Excel
  • Basic data entry/keyboarding skills
  • Ability to work in a team environment
  • Ability to lift items weighing upwards to 75 lbs. requirements
  • Customer service skills, ability to work independently, and organizational skills required
  • Work the required schedule, work at the specific location required, complete Penske employment application, background check to include past employment, education, and criminal history) and drug screening are required

Preferred Experience:

  • Service Writing: 2 years
  • Office Administration: 3 years
  • Dispatcher: 2 years

License/Certification:  Driver's License (Preferred)

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

 

"Equal Opportunity Employer M/F/Disabilities/Veterans"