Parts Manager


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Parts Manager

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Location: Manassas, VA
Type of Employment: Full-time

Purpose

Responsible for parts operations within the store location to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.

Responsibilities may include, but are not limited to:
  • Fosters an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer
  • Works with the Regional Parts Manager to develop and follow an annual parts department budget to provide realistic, attainable and measurable parts sales and profit goals compatible with overall dealership financial and operational objectives; monitors and reports monthly to ensure achievement of budgeted sales and profit goals
  • Participates in the development and execution of the Corporate Aftermarket Marketing Plan
  • Assists with the development and training of parts personnel and may complete performance reviews of parts sales professionals and parts staff
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
  • Assists with counter sales to support customer needs
  • Coach and mentor Parts Department employees on a regular basis with regards to sales, fill and inventory integrity
  • Execute parts department standard processes

 

Experience, Education, Skills and Knowledge 
  • 3+ years previous experience in a parts sales or advanced parts and machinery knowledge or other related Sales or Service management experience
  • Experience creating positive relationships with the community, customers and personal
  • Demonstrated ability to connect with customers, maintain professional image, establish rapport
  • Experience using standard desktop load applications such as Microsoft Office and internet applications
  • Proven record of interpreting, implementing, achieving strategies and goals