Location: Orange, VA
Type of Employment: Full-Time
To profitably lead, direct and manage the use of service department resources (technicians, time, systems, equipment, etc.) at our Orange, VA location.
Monitor department measures to assure optimal technician efficiency.
Analyze reports, inventories and work in process to achieve cost targets.
Train and cross train technicians to optimize operations.
Comply with all company policies and procedures.
Assist in the dispatching of mechanics
Provide customer quotes on sales, rentals and other agricultural products
Assure customer satisfaction and resolve customer complaints in a courteous professional manner
Provide direction, guidance, and feedback to service department employees
Oversee warranty paperwork for parts and labor
Conduct customer site visits as needed
Schedule preventive maintenance for company service vans
On call as needed
Performs other related duties and projects as assigned.
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience